Duffelbag.com realizes Labor-Savings by integrating E-Commerce Order Processes

The Business Challenge:

How to automate time-consuming, manually intensive order-tracking and fulfillment processes (also susceptible to inaccuracies) and enable Duffelbag.com to grow its business without adding staff?

Client Profile:

Duffelbag.com is an online retailer that sells new and used CD’s, LP’s, and movies to consumers via the web and also distributes its products through on-line partners such as Amazon.com, Half.com, and GEMM.com.

The Answer:

XMi Technology analyzed Duffelbag.com’s order processes and developed a custom B2B application for automating the back-end ordering via on-line distribution partners hooked to Duffelbag.com’s web site. The 4-part application in Java includes:

• Inventory Management
• Customer Order Management
• Supplier Order Management
• Shipping Components

The Results:

Robert Baker of Duffelbag.com had this to say about the Customer Order process solution created by XMi Technology, "… efficiency has increased dramatically. We anticipate reducing our labor overall by more than a third as a result of the work done by XMi Technology, with even greater labor-savings in the tasks directly affected by the software. This allows us to grow our business without increasing labor costs."