Aluminum Resources fixes its email problems and outsources additional network services to XMi Technology

The Business Challenge:

Fix nagging email problems causing dozens of company-sent emails per day to be blacklisted—and handle the company’s network administration issues on an outsourced, as-needed basis.

Client Profile:

Located in Smyrna, TN, Aluminum Resources serves the nonferrous metal casting industry as distributors and brokers of aluminum ingot and sows, as well as, processors of dross and machine chips. The company offers a complete and diversified line of products and services for some of the largest producers of aluminum materials.

The Answer:

XMi Technology diagnosed the email problem immediately, got Aluminum Resources off various black-lists, implemented new anti-virus software and a new firewall (NT network with Exchange users) to prevent reoccurrences, did other network clean-up—and restored the company’s important email capabilities back to normal. XMi Technology then set up a new service arrangement for handling preventive maintenance and any IT infrastructure issues that may arise--and has continued to assist Aluminum Resources over the past year on an as needed basis.

The Results:

Said Jon Morris of Aluminum Resources, “We do not have any full time IT staff in-house, and prior to XMi Technology, we had a tried another technology outfit who simply did not get our email and other network problems fixed correctly, brought in a new guy every time, and usually broke something else while they were here. Our old IT firm did not seem to be too concerned with providing any level of decent, timely service. XMi Technology has been just the opposite. They get the problem solved right away, and we deal with one very competent person, one point of contact who already knows us—but also know we have other back-up assistance if Scott is not available. When issues do come up, XMi Technology handles them remotely or comes out to our office and solves them quickly, whenever we need them. This year and next we’re in the process of replacing and swapping out our PC’s and server, and XMi Technology has managed that whole process, including purchasing, for us. And they’ve even helped us set up PC’s at the home offices of some of our employees. XMi Technology has worked out great for our company.”