Better Processes = Better Profits

Consider these typical business activities: paper shuffling, faxes, phone calls, regular or express mail deliveries, walking office to office or building to building, driving across town, and flying across the country. None of these activities are likely to disappear from anyone's business activity list any time soon, but often there are better ways to accomplish work to drive out costs and get more work done faster. Especially in today's e-business world.

But where do you start to improve your business processes? A good place is XMi Technology. We'll help you map out your current business processes, analyze them, and then recommend new processes—if appropriate. We'll help you deploy new processes that get you the most accurate information in the fastest way to the people who need it—and provide your business an advantage in your marketplace.

Businesses Are Processes

Businesses are people, first, but they are also processes—sometimes dozens of complex processes that include hundreds of separate work activities. What exactly is a business process? A process is a series of activities that your staff performs through which work and information pass, ultimately adding value to the customer—or, in many cases, not adding value.

For example, processes may encompass the activities necessary to set up new customer accounts, bill/receive payment, provide ongoing customer service, handle claims, deliver products to customers, or follow-up on prospect leads—just to name a few. Your ability to accomplish work most efficiently, cost effectively, and generate profits is directly related to the efficiency of your business processes.

E-mail, intranets, extranets, e-business software, custom e-business applications for workflow and knowledge sharing, wireless communications, and other tools are all components of process improvement. XMi Technology will identify the best of breed for your business and then help you deploy those tools.

Doing More with Less—and Doing it Faster

Does the survival of your business depend on delivering existing and new products while providing customer service 24/7, and doing both with ever-improving quality while decreasing costs? If so, you are hardly alone. How will your organization accomplish more with less?

The winners in today's marketplace are able to deliver better products faster at less cost. Faced with the fierce competitive realities of the "e-Economy," businesses need to reexamine their business processes and develop new processes that will enable them to compete more effectively.

Process Consulting from XMi Technology will help your business:

• Decrease your operating expenses by eliminating rework, delays, and non-value added tasks
• Improve customer retention and loyalty via better automated customer service processes
• Bring consistency to the execution of your business processes
• Provide managers with the information they need to proactively manage operations
• Gain an ongoing competitive advantage from a cost, quality, and time-to-market position.

Process Consulting with XMi Technology

XMi Technology knows how to identify, analyze, and optimize business processes to provide your business the greatest return. We use Activity-Based Costing to quickly determine the costs of activities that make up your complex processes. We use tools not only to model your current business processes, but also to simulate your proposed new processes so you can see the impact of improvements—prior to spending the first dime on any new technology.

In today's dynamic marketplace, businesses must be flexible, responsive, and entirely focused on servicing the customer. XMi Technology consultants have the broad business experience to work with your line-of-business managers, technology experts, and multiple IT systems. But, we go a step further than most consultants. We train your operations managers on the new processes and help them understand the importance of using lead indicators to measure the performance of their processes on an ongoing basis. This training enables you to continually measure and improve your business processes without our continued involvement.