Transform your Business into an e-Business

Transforming your business into an e-business means changing the way work gets done—for the better. Businesses are using web technologies to streamline their internal operations, communicate more effectively with their customers and prospects, and extend their business online to their suppliers and partners. The result is lower costs and increased revenue opportunities—in the short term and long term.

We will help you develop an e-business plan to identify those e-business initiatives that are right for you. Our strong suit is our consultants' business expertise and their ability to apply web technologies to new business models and processes—all designed to provide additional value for your customers and create real competitive advantage.

Results Now with e-Business Strategies

Is your business under pressure today to improve financial results, yet deliver better products and keep your customers happy? Many CEOs and COOs are looking for initiatives that will help their financial results in the near term. Like many companies, you may have been hurt by the slow down in the economy. You see many layoff announcements: it's the most common reaction to rescue the bottom line. However, across-the board layoffs only reduce your ability to get the work done. The work is still there: you still have to make products, sell products, and service customers. You now have the same amount of work spread over fewer resources. This places additional burden on key processes such as order fulfillment, customer service, and product delivery, thus jeopardizing profits as a result of dissatisfied customers.

What you have now is an opportunity to analyze your business and implement e-business strategies that significantly increase the number of orders your staff can process and while reducing the cost of fulfilling an order. Now you have an opportunity to control your operating expenses while increasing service to the customer—and that is a real competitive advantage.

The first step is an XMi Technology e-business consultation, followed by assistance with deployment of the right web technologies for your business.

Or Maybe your Business is one of the Lucky Ones

Perhaps in this current economic slow down your business is growing rapidly and your product line is expanding. The bad news, though, is that your increasing customer base is swamping your customer service organization with inquiries and impacting the rest of your business.

Customers are getting tired of waiting on hold to talk to someone. So they start calling all of their contacts in the company. The sales representative who now is spending time working on customer support issues can't sell as many products. Or customers call the A/R clerk they mail their checks to—and A/R begins to rise. Or customers contact their original training coordinator, who now has even less time with new customers. And finally, the customer works his/her way to the top and starts calling the CEO—and they are not happy. By this time, three other departments in the company are all working on the same problem. Unfortunately, none are aware of the others' activities, no one is being held responsible, and the customer still wants to know what you are going to do about the problem.

There is a better way with an e-business consultation from XMi Technology. Even if you are one of the "lucky" ones whose business is booming, you need a more efficient, effective way of servicing your customers and managing those relationships. You may need to redesign your customer service processes and implement a CRM system so customer inquiries are handled quickly and efficiently, and everyone knows who is working on a problem.

e-Business Strategy First, then Technology

To transform a business into a successful e-business enterprise requires more than buying the latest and greatest technology. XMi Technology's experienced business consultants will help you assess your market opportunities and threats and your current operations to develop a set of e-business priorities. Then, we will help you formulate a strategic plan that capitalizes on new opportunities and recommends new business models. We will assist you in developing and deploying the business processes, technologies, and organizational structure required to execute your e-business strategic plan. XMi Technology will be there throughout your e-business transformation to provide the management and guidance you need.

XMi Technology  
618 Church Street, Suite 220
Nashville, TN, 37219
Phone: 615-373-9499   Fax: 615-373-3868
www.xmitechnology.com