IT environments are constantly changing and businesses need to find ways to remain focused on strategic business issues, control IT costs, and improve IT service quality and end-user productivity. IT Outsourcing options provide a single point of accountability for your IT infrastructure.

XMi Technology works to keep your IT network operating at peak performance so you can maximize your IT investments. We offer customized total system support through a single point of contact for problem diagnosis and resolution with end-user hardware and business applications. When you outsource your IT support to XMi Technology, we leverage highly trained technical experts who understand your systems.

Why outsource Your Infrastructure to XMi Technology?

To get the best ideas of what XMi Technology can do for your company, please read our IT Infrastructure Customer Stories.

You get to focus on your business and not worry about your network. You’re good at your business: making your products and services and selling them—and that’s where you need to focus your valuable resources. You’ll be more profitable by not having to worry about your business communications and overall IT infrastructure.

An experienced network administrator proactively sets up, manages, and maintains your organization’s network so that you can avoid the great majority of problems that can be debilitating to your communications and business such as:

• security breaches that may compromise your proprietary information,
• viruses that destroy data, slow down, or shut down your network
• inadequate space to house your data
• not backing up critical information, regularly
• inability to connect to your network remotely and access your information and applications
• improper PC configurations, outdated software, and old equipment that negatively impact individual employees’ productivity or others that are nagging problems and impact your business daily

We’re experts at both hardware and software.

XMi Technology provides network design (or re-design), implementation, maintenance, and ongoing support and troubleshooting by phone, email, and in person. And we’ve been providing network services for 10 years.

Our IT Infrastructure Outsourcing is affordable & cost effective.

If you’re a small or even mid-sized company you may not need an FTE on your payroll to handle your network; you may need only a certain number of hours per week or month—and a predictable cost that you can budget for—and not have to worry about benefits, vacations, sick time…or if someone will show up for work. You can choose from several flexible IT Infrastructure outsourcing arrangements that best fit your company needs and budget.

We respond quickly.

With XMi Technology Outsourcing you have your own support Help Desk. When something goes wrong, you need help now—not tomorrow. An experienced XMi Technology engineer responds to over 90% of clients' inquiries immediately and resolves the majority of issues within a half hour of their phone call, e-mail, or fax. All issues are logged and clients receive regular reports regarding the status of their support requests. If appropriate, and agreed upon by the client and the engineer at the time of the call, an XMi Technology engineer will visit the client site ASAP to resolve the problem.

XMi Technology is here in Nashville.

In some cases you’ll need a network expert who will be at your office in person—and not just accessible by phone or email. We’re NOT a mere “help desk” in a faraway country—or even other state. We’re right here in your backyard, and we’ll know your business.

We know the right network technologies.

What will work for you—and are affordable—for your business. XMi Technology will keep abreast of the best hardware and software options for our clients. And we’ll be proactive in doing a quarterly review of your network performance and any additional needs.

We Are Accountable to you.

As a XMi Technology Outsourcing client you get a company that will be responsive to your changed network needs:

• Single Point of Contact for all end- user IT issues
• Incident Management (using Salesforce.com CRM) to provide a single point of contact for all calls, including those that need to be routed to another service vendor for resolution
• End User Client Support to resolve end user questions and problems quickly
• Periodic performance reviews to provide you with valuable productivity and service performance data

Companies of any size and type can find their respective businesses in jeopardy—in a hurry—unless their networks are functioning, optimally, 24/7. Depending on your organization's size, current IT personnel, budget, and specific network needs, XMi Technology will provide the right package of Outsourced services to help you proactively avoid many potentially debilitating IT network problems—and quickly fix any when they might arise with technical support by phone, email, and in person.